Refund and Returns Policy

Effective Date: October 29, 2024

Brovin Banking is dedicated to providing high-quality service and customer satisfaction. This Refund and Returns Policy outlines the terms for any applicable refunds or returns of our financial services.

1. Refund Eligibility

Refunds may be issued under the following conditions:

• If a service was billed in error.
• If the service does not meet the promised quality or standard.
• Other instances where refund terms were previously agreed upon.

2. Non-Refundable Items

• Certain services such as processing fees, administrative fees, or setup charges are non-refundable unless otherwise specified.

3. Requesting a Refund

To request a refund, contact our support team via email at Contact@brovinbanking.com within 30 days of the transaction. Include relevant details such as your account number, transaction ID, and the reason for the refund request.

4. Processing Refunds

Refunds are processed within 14 business days after approval. Funds will be returned to the original payment method unless otherwise specified. For questions, reach out to our support team at (800) 223-3240.